Terms & Conditions

1. Agreement Overview

These Terms & Conditions ("Agreement") constitute a legally binding contract between Servitti Web Agency ("Servitti," "we," "us," or "our") and you ("Client" or "you"). This Agreement becomes effective when you:

• Purchase any service package through our website or Gumroad
• Sign a project proposal or statement of work
• Begin receiving services from Servitti

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.

2. Services & Packages

2.1. Service Offerings

Servitti offers two primary service models:

• Monthly Retainer Packages: Ongoing website management, updates, content creation, and support ($699-$2,499/month)
• Project-Based Services: One-time website builds, redesigns, or custom applications ($3,499-$15,999)

Detailed information about each package, including features, pricing, and deliverables, is available on our pricing page.

2.2. Service Scope

Each package includes specific deliverables and hour allocations. Services may include but are not limited to:

• Website design and development
• Responsive mobile-friendly implementation
• Content creation and copywriting
• Social media management and posting
• SEO optimization and analytics
• Ongoing maintenance and support
• Security updates and backups

2.3. Additional Services

Work beyond your package allocation is available at $125/hour. We'll always notify you before exceeding your package limits. Additional services require written approval before commencement.

3. Pricing & Payment

3.1. Package Pricing

Current package pricing:

• Vitale: $699/month - Up to 20 hours/month
• Evoluzione: $1,499/month - Up to 40 hours/month
• Ultimo Livello: $2,499/month - Up to 80 hours/month

3.2. Setup Fee

All new clients pay a one-time $999 setup fee covering discovery sessions, strategy planning, infrastructure setup, and initial configuration. This fee is due with your first payment.

3.3. Payment Terms

Monthly Retainers:

• First month + setup fee due upfront
• Subsequent payments billed on the 1st of each month
• Automatic billing through Gumroad or Stripe
• Unused hours do not roll over

Project-Based:

• 50% deposit required to begin work
• Remaining 50% due upon project completion
• Payment plans available for projects over $10,000

3.4. Late Payments

Payments more than 5 days overdue may result in service suspension. A $50 late fee applies to payments over 10 days late. We reserve the right to terminate services for non-payment exceeding 30 days.

3.5. Taxes

All prices are exclusive of applicable taxes. You're responsible for all sales, use, VAT, and other taxes imposed by your jurisdiction.

4. Project Timeline & Delivery

4.1. Estimated Timelines

Typical project timelines:

• Landing Page: 2-3 weeks
• Website Redesign: 6-8 weeks
• Web Application: 10-16 weeks
• Monthly Retainer: Ongoing with weekly deliverables

4.2. Project Phases

Our standard development process:

1. Discovery (2-5 days): Understanding your business, goals, and requirements
2. Strategy & Planning (3-5 days): Creating project roadmap and specifications
3. Design (1-3 weeks): UX/UI design, mockups, and client approval
4. Development (2-8 weeks): Building functionality and features
5. Testing & QA (3-5 days): Comprehensive testing across devices and browsers
6. Launch (1-2 days): Deployment, training, and go-live
7. Support (ongoing): Post-launch monitoring and optimization

4.3. Timeline Dependencies

Timelines are estimates and depend on timely client feedback, content provision, and approvals. Delays in client responses or materials may extend project timelines. We'll communicate any timeline changes promptly.

4.4. Response Times

Service level commitments by package:

• Vitale: 48-hour response, updates within 5 business days
• Evoluzione: 24-hour response, updates within 2-3 business days
• Ultimo Livello: 4-hour response for critical issues, 24 hours standard

5. Intellectual Property Rights

5.1. Client-Provided Materials

You retain all rights to materials you provide (logos, images, text, brand assets). You grant us a license to use these materials solely for providing services under this Agreement.

5.2. Work Product Ownership

Monthly Retainers:

• Vitale: Full source files transferred after 18 months OR immediately upon cancellation (whichever comes first)
• Evoluzione: Full source files transferred after 6 months OR immediately upon cancellation
• Ultimo Livello: Full source files transferred immediately

Project-Based:

Upon final payment, you receive full ownership of all custom code, designs, and content created specifically for your project. You receive all source files, documentation, and deployment instructions.

5.3. Third-Party Components

Websites may include third-party libraries, frameworks, or plugins (e.g., React, WordPress themes, fonts). These remain subject to their original licenses. We'll document all third-party components and their licenses.

5.4. Portfolio Rights

We reserve the right to display your project in our portfolio, case studies, and marketing materials unless you specifically request confidentiality in writing.

6. Client Responsibilities

6.1. Information & Materials

You agree to provide:

• Timely access to necessary information, systems, and resources
• Content, images, logos, and other materials in usable formats
• Brand guidelines, style preferences, and design direction
• Access to hosting, domain registrar, and third-party services as needed
• Feedback and approvals within reasonable timeframes (typically 3-5 business days)

6.2. Collaboration & Communication

Successful projects require active collaboration. You agree to participate in scheduled meetings, respond to requests promptly, and provide constructive feedback. Delays in client responses may impact project timelines and deliverables.

6.3. Content Accuracy

You're responsible for the accuracy, legality, and appropriateness of all content you provide. We're not responsible for errors in client-provided content.

6.4. Legal Compliance

You warrant that your use of our services and all content you provide complies with applicable laws and doesn't infringe on third-party rights.

7. Warranties & Disclaimers

7.1. Our Warranties

We warrant that services will be performed with professional care and skill consistent with industry standards. For 30 days after delivery, we'll fix bugs or errors in our work at no additional cost.

7.2. Disclaimer

Except as expressly stated, services are provided "AS IS." We make no warranties regarding specific business results, traffic, sales, or search engine rankings. Website performance depends on many factors outside our control.

7.3. Third-Party Services

We're not responsible for issues arising from third-party services, hosting providers, payment processors, or other external systems, though we'll assist in troubleshooting where possible.

8. Limitation of Liability

8.1. Liability Cap

Our total liability for any claims arising from this Agreement is limited to the total amount you paid us in the 12 months preceding the claim, or $5,000, whichever is greater.

8.2. Excluded Damages

We're not liable for indirect, incidental, consequential, or special damages including lost profits, business interruption, loss of data, or loss of business opportunity, even if we've been advised of the possibility.

8.3. Exceptions

Nothing in this Agreement limits liability for fraud, gross negligence, willful misconduct, death or personal injury, or any liability that cannot be limited by law.

9. Confidentiality

9.1. Definition

"Confidential Information" includes non-public business, technical, or financial information shared during our collaboration, including but not limited to business strategies, customer data, proprietary processes, and unpublished creative work.

9.2. Obligations

Both parties agree to protect Confidential Information with the same care used to protect their own confidential information (but no less than reasonable care), and to not disclose it to third parties without prior written consent.

9.3. Exceptions

Confidentiality obligations don't apply to information that:

• Is or becomes publicly available through no fault of the receiving party
• Was rightfully known before disclosure
• Is independently developed without using Confidential Information
• Must be disclosed by law or court order (with notice to disclosing party)

9.4. Duration

Confidentiality obligations survive termination of this Agreement for 3 years.

10. Termination & Cancellation

10.1. Monthly Retainer Cancellation

Vitale: Cancel anytime with 30 days written notice (no minimum commitment)

Evoluzione: 3-month minimum commitment, then cancel with 30 days notice

Ultimo Livello: 6-month minimum commitment, then cancel with 30 days notice

Cancellation before minimum commitment requires payment for remaining months at 50% of monthly rate.

10.2. Refund Policy

Monthly Retainers:

• 30-day money-back guarantee for first month (setup fee non-refundable)
• No refunds for partial months
• Unused hours don't roll over and aren't refundable

Project-Based:

• Deposits are non-refundable once work begins
• If we terminate for cause, you receive refund for incomplete work
• If you terminate without cause, no refund for work completed

10.3. Termination for Cause

Either party may terminate immediately if the other party:

• Materially breaches this Agreement and doesn't cure within 10 days of written notice
• Becomes insolvent or files for bankruptcy
• Engages in fraud or illegal activity

10.4. Effect of Termination

Upon termination: (1) you pay for all work completed through termination date, (2) we deliver all completed work and materials, (3) each party returns or destroys the other's Confidential Information, and (4) provisions that should survive termination (payment obligations, confidentiality, intellectual property, liability limitations) remain in effect.

11. Dispute Resolution

11.1. Good Faith Negotiation

If disputes arise, we'll first attempt to resolve them through good-faith negotiation within 30 days of written notice describing the dispute.

11.2. Mediation

If negotiation fails, disputes will be submitted to mediation before a mutually agreed mediator. Each party bears their own mediation costs.

11.3. Governing Law & Jurisdiction

This Agreement is governed by the laws of Bosnia and Herzegovina. Any legal proceedings will be conducted in the courts of Gradiška, Bosnia and Herzegovina.

11.4. Injunctive Relief

Either party may seek injunctive relief in court for breaches of intellectual property or confidentiality without first engaging in mediation.

12. General Provisions

12.1. Entire Agreement

This Agreement, together with any signed proposals or statements of work, constitutes the entire agreement and supersedes all prior agreements, representations, or understandings.

12.2. Amendments

We may update these Terms periodically. Material changes will be communicated 30 days before taking effect. Continued use after changes constitutes acceptance.

12.3. Assignment

You may not assign this Agreement without our written consent. We may assign to affiliates or in connection with a merger, acquisition, or sale of business.

12.4. Independent Contractors

We're independent contractors. Nothing creates a partnership, joint venture, employment, or agency relationship.

12.5. Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control (natural disasters, war, pandemics, government actions, internet outages).

12.6. Severability

If any provision is found invalid or unenforceable, the remaining provisions remain in full force, and the invalid provision will be modified to be enforceable while preserving intent.

12.7. Waiver

Failure to enforce any provision doesn't waive our right to enforce it later. Waivers must be in writing to be effective.

12.8. Notices

All notices must be in writing and sent to: .s?t+a8n^@dsrre*rgv2iztt6iyl.)c&otm! or the email address you provided when purchasing services. Notices are effective when received.

13. Contact Information

Questions about these Terms & Conditions? Contact us: